Question 1

Will a battery keep my lights on in a blackout?

Accepted Answer

Yes—when sized and configured for backup, essential circuits can keep running during an outage (lighting, refrigeration, comms). We'll confirm your essential loads and design accordingly.

Question 2

Can I add a battery later?

Accepted Answer

Often yes. Many inverters support staged upgrades. We'll size your solar and specify hardware that keeps the upgrade path clean.

Question 3

How much backup can I get?

Accepted Answer

Depends on battery capacity, inverter output, and your essential circuits. Typical homes back up lights, fridge, internet, and a few GPOs; heavy loads are optional.

Question 4

How fast is the installation?

Accepted Answer

Residential installs are commonly 1–2 days (site-dependent). Larger business/off-grid projects vary with scope and switchboard works.

Question 5

Do you handle export limits and approvals?

Accepted Answer

Yes—we coordinate with your local distributor, apply export caps where required, and set compliant limits in the inverter.

Question 6

What if my roof is complex?

Accepted Answer

We design around orientation, shading, and roof type (tile/metal/flat). If needed we use optimizers or adjust array layout.

Question 7

What maintenance is required?

Accepted Answer

Minimal. Online monitoring, occasional visual checks, and firmware updates. We provide guidance and can monitor systems under support plans.

Question 8

What happens if my system underperforms?

Accepted Answer

We review monitoring data, check for shading/faults, and perform diagnostics. Warranty processes are handled with manufacturers where applicable.

Question 9

Will firmware updates break anything?

Accepted Answer

Updates improve performance and safety. We schedule them appropriately and validate after major updates.

Question 10

Which brands do you carry?

Accepted Answer

Tier-one panels, reputable inverters, and proven batteries suited for Australian conditions. We'll recommend options that match your use-case and budget.

Question 11

How long are the warranties?

Accepted Answer

Panels typically 20–25 yrs product / 25–30 yrs performance, inverters ~10 yrs, batteries ~10 yrs (model-specific).

Question 12

Can I integrate an EV charger or heat pump later?

Accepted Answer

Yes—systems are designed to be compatible with EV charging and efficient hot-water solutions. We'll leave room in the design for future add-ons.

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