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Privacy Policy

Last updated: 26/11/2025

Your Privacy Matters

xTechs Renewables Pty Ltd (ABN 30 673 983 572) is committed to protecting your privacy and personal information. We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

1.1 Personal Information

We collect personal information when you:

Contact & Identification

  • Name and contact details (email, phone, address)
  • Business information (company name, ABN)
  • Property details for installations
  • Communication preferences

Service & Project Information

  • Energy usage and requirements
  • Property specifications and site details
  • Installation preferences and quotes
  • Service history and maintenance records

1.2 Technical Information

  • Website usage data (pages visited, time spent, device information)
  • IP address and location data (for service area verification)
  • Cookies and tracking technologies (with your consent)
  • Analytics data to improve our website and services

2. How We Use Your Information

2.1 Service Delivery

  • Provide quotes and solar system designs
  • Schedule and perform installations
  • Deliver maintenance and support services
  • Process payments and manage accounts
  • Comply with regulatory requirements

2.2 Communication & Marketing

  • Respond to inquiries and support requests
  • Send service updates and notifications
  • Provide relevant solar and energy information
  • Marketing communications (with your consent)
  • Customer satisfaction surveys

2.3 Business Operations

  • Improve our products and services
  • Analyze website performance and user experience
  • Comply with legal and regulatory obligations
  • Protect against fraud and security threats
  • Maintain business records and documentation

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information with:

  • Service Providers: Installers, electricians, and maintenance contractors working on your project
  • Government Bodies: When required for rebate applications, compliance, or legal obligations
  • Financial Institutions: For payment processing and financing arrangements
  • Technology Partners: Website hosting, analytics, and customer management systems
  • Legal Requirements: When required by law, court order, or to protect our rights

4. Data Security

We implement appropriate security measures to protect your personal information:

4.1 Technical Safeguards

  • SSL encryption for data transmission
  • Secure servers and databases
  • Regular security updates and patches
  • Access controls and authentication
  • Regular backups and disaster recovery

4.2 Administrative Safeguards

  • Staff training on privacy and security
  • Limited access on need-to-know basis
  • Regular security audits and assessments
  • Incident response procedures
  • Document retention and disposal policies

5. Cookies & Tracking

We use cookies and similar technologies to enhance your experience and analyze website usage. For detailed information about our cookie practices, please see our Cookie Policy.

Necessary Cookies

Essential for website functionality and security. Cannot be disabled.

Analytics Cookies

Help us understand website usage and improve performance. Optional.

Marketing Cookies

Enable personalized content and advertising. Optional.

6. Your Rights

Under Australian privacy law, you have the right to:

6.1 Access & Correction

  • Request access to your personal information
  • Correct inaccurate or outdated information
  • Receive a copy of your data in a portable format
  • Understand how your information is used

6.2 Control & Deletion

  • Opt out of marketing communications
  • Request deletion of your personal information
  • Withdraw consent for data processing
  • Lodge complaints with privacy authorities

To exercise your rights: Contact us at inquiries@xtechsrenewables.com.au or call 1300 983 247. We will respond within 30 days.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide ongoing services and support
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements
  • Maintain business records for legitimate purposes

Customer Records

Retained for 7 years after service completion or account closure.

Website Analytics

Aggregated data retained for 2 years; personal data deleted after 26 months.

8. International Transfers

Some of our service providers may be located outside Australia. When we transfer your information internationally, we ensure:

  • The receiving country has adequate privacy protections
  • We have contractual safeguards in place
  • Your information is protected to Australian standards
  • You have been informed of the transfer

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

  • Post the updated policy on our website
  • Notify you by email if you have an account with us
  • Update the "Last updated" date at the top of this policy
  • Provide a summary of material changes

10. Contact Us

For questions about this Privacy Policy, to exercise your rights, or to make a privacy complaint, please contact us:

Privacy Officer: xTechs Renewables Pty Ltd

Email: inquiries@xtechsrenewables.com.au

Phone: 1300 983 247

Address: 2 Corporate Ave, Rowville VIC 3178

Business Hours: Monday - Friday, 8:00 AM - 6:00 PM

Privacy Complaints: If you are not satisfied with our response, you may contact theOffice of the Australian Information Commissioner (OAIC).